FAQ

hero-4b.jpg


How does your Coconut differ from other coconut oils?

Oils ain’t oils! We search for the best planations that tick our premium quality checklist and then register it with ProCert Global Certification Institution in France to guarantee it is authentically organic.

We are responsible in our search and strive to have a positive impact on the countries we source from. Sustainable. Child labour free.

Ethical.

Our coconut oil is entirely silicone, paraben, and phthalate-free, in other words, no nasties.

Our oil is made from the first press of the coconut: Virgin Cold Pressed Coconut Oil.

Unrefined.

We are using the raw, first press because it is the purest.
The first press when unrefined is BRILLIANT WHITE.
The first pressed, raw, unrefined oil remains solid which is why you won’t find it in a pump bottle. Come warmer weather it will liquefy, but our oil stands the solid to liquify test because it is organic, pure, cold pressed, virgin, unrefined coconut oil.

The scent comes from the integrity of the extraction process. MIND coconut oil is the real deal, no added fragrance or other additives.

Fresh.

A good way to check the quality of coconut based products is to grab the cooking oils from the supermarket and MIND Skincare Coconut Oil and compare. Looks, smells, applies differently. Interacts with the skin differently. Food grade is very different to cosmetic grade and we have done all the research for you to deliver the very best highest grade oil possible at an affordable price.


My product is liquified. Help!

All of our products are happiest when kept at room temperature. We use fresh, raw, unrefined Coconut Oil so it will harden and liquefy as the room temperature changes. Don’t panic, this is proof of it is organic.


What hair/skin types will benefit most from MIND Skincare products?

Our products work for all hair and skin types and are highly recommended for sensitive skin. Unless you are allergic to our ingredients this is the holy grail of safe, responsible, ethical skincare.

I have acne-prone/oily skin. Can I use MIND Skincare products on my face and body?

MIND Skincare is designed for skin, anywhere you find it! Our Tea Tree Scrub is our bestseller because it is so effective in clearing acne on the face and body, naturally. Contrary to popular belief, adding high quality oils like MIND Skincare pure Coconut Oil to your skincare routine can actually help to balance and refine your skin helping to reduce the appearance of acne. Both hydrating and antibacterial coconut oil is perfect for mild skin problems and effective in combination with MIND Skincare Tea Tree range. Conventional oil-free acne solutions often use harsh ingredients that dehydrate skin or nasty microbes to exfoliate the skin. The MIND Tea Tree scrub uses bamboo stem to naturally refine and buff the skin rather than scouring it. Once skin is dehydrated its sebum production goes into overdrive in an attempt to balance and restore hydration = acne. Coconut oil effectively penetrates the skin to dissolve hardened sebum, clear pores, and keep your skin healthy, balanced, and clean.

 

You want me to put oil on my face? Are you kidding me?

Oils ain’t oils! The quality of this oil and tiny molecular structure allows your skin to instantly absorb it. Cheap oils sit on the skin and make your skin greasy, MIND Coconut Oil does the opposite, the oil goes in under the surface of the skin and starts working its magic, no greasy, slimy stickiness here. Start with a face and body wash at night, work the MIND coconut oil in from top to toe (yes, face included). Note how you feel hydrated but not sticky. Go to sleep and wake up with new skin. MIND coconut oil naturally has antibacterial properties so it is great to use on acne prone skin as well.

 

Can I use your products when pregnant?

Absolutely! The coconut oil is a safe, beautiful product made for mums and bubs. In fact, when you are off to a massage, bring it with you so you can be sure what they are using on your skin. As most of our products are made with essential oils, check with your doctor and if in doubt, don’t.

 

Are your products cruelty free?

Absolutely! Georgia would like to one day rescue all the homeless cats in the world and build them a cat palace. Tony loves his Border Collie like a son and brings him everywhere; meetings, salon visits, deliveries. We love the earth and everything on it and jump through hoops to do no harm and spread peace and lightness through the entire MIND Skincare process.

 

What is the shelf life on your products?

We like it fresh so we serve it fresh, 2 years.

 

Where are your products made?

We are 100% Australian owned and operated. Our lab is located in Melbourne, the worlds most liveable city! Our offices are in Port Melbourne and Dandenong.

 

How is your coconut oil sustainably sourced?

We have a dedicated Coconut Man who’s family is a triple generation global nut sourcer - a man of integrity who works to a strict standard. We also utilise other global sources working to the same high standard to find the very best oils, formulations and packaging.


Is MIND Skincare coconut oil refined or unrefined?

Our Coconut Oil is 100% unrefined, virgin, coconut oil for the coconut purist. Our Coconut Man is contracted to guarantee only finest coconut plantation in the world supply us.
    

Are your products gluten free? Do your products contain any nut oils?

We do our best to produce the cleanest, freshest products on the market but always check the ingredients list to make double sure.


Do your products contain silicones, sulfates, parabens, phthalates, etc?

We have a no nasties policy. We can’t do a lot of things but can create the best products free of toxic ingredients. Promise.


Can I use more than one discount code at checkout?

Just the one!


How can I check the status of my order?

You will receive a confirmation email once your order has been placed and a second email with tracking links for you follow. Any issues, keep in touch, hello@mindskincare.com.au
        

Where does MIND Skincare ship to?

New Zealand, United States, Canada, Australia, United Kingdom, Europe. Please email us for special requests.

 

What shipping methods are available?

For orders shipping within Australia:
Standard (3-8 business days): $10.00
Expedited (2-3 business days): $15.00
          
If your order exceeds $200.00, Australian + NZ delivery is on us!

For international orders to Europe, UK, Canada & Australia, only standard international shipping is available at this time.

Standard shipping rates depend on country, but free shipping is applied to orders exceeding $200.00.

 

How soon after I place an order will my product ship?

Each order is packed fresh! Allow 3-5 business days for your package, 1-3 business days for express option delivery within Australia.

 

How can I edit my shipping address?

If you notice a mistake in your shipping address, please email us ASAP hello@mindskincare.com.au

 

When will my credit card be charged?

Your credit card will be charged once you have made payment.


What forms of payment do you accept?

We accept all major credit cards and ApplePay.

 

What if my product is damaged?

We are more than happy to replace a damaged product with the same item. Email us hello@mindskincare.com.au.